These Terms are an agreement between you and Wishio ("Wishio", "we", "us") for your use of wishio.win and its games. Please read them together with the Sweepstakes Rules and the Privacy Policy. By creating an account you accept all three.
1. Your account
- You must meet the eligibility requirements in the Sweepstakes Rules: 18 or older (21 where required) and located in a state where Wishio is offered.
- Give accurate information and keep it up to date. You can hold one account. It is personal and cannot be shared or transferred.
- Keep your password secret. You are responsible for activity in your account. Tell us at once if you think someone else has used it. You can see and sign out your devices in your account's Security section.
- We send important account messages, such as email confirmation, password reset and security notices, to your email address.
2. Gold Coins and purchases
- Gold Coins are a virtual item for entertainment. They have no monetary value and cannot be redeemed, sold or transferred. When you buy a package you receive a licence to use the Gold Coins on Wishio.
- Prices are shown in US dollars. You pay in cryptocurrency (Bitcoin, Ethereum, Litecoin, Monero, or USDT on Ethereum or TRON), sent from your own wallet to the address shown on the payment screen. The amount in the coin is worked out at the live exchange rate and locked for the time shown there.
- Send the exact amount, in the coin and on the network shown. Coins sent on another network or in another coin cannot be recovered. If your exchange or wallet takes a fee from the amount, add it on top.
- Your coins are added once the payment is confirmed on its network. A payment that arrives short or after the price lock ended is reviewed by our team, who will credit the package, ask you to send the difference, or refund it to you less network fees.
- All purchases are final once the coins are credited, except where the law requires a refund. We may limit how much you can buy in 24 hours.
3. Sweeps Coins
Sweeps Coins are governed by the Sweepstakes Rules, which explain how to get them free, how they are played and how prizes are redeemed.
4. Fair play
You agree not to:
- open or use more than one account, or use someone else's account;
- use bots, scripts or any software that plays for you or gives you an unfair advantage;
- hide or disguise your location, for example with a VPN or proxy;
- exploit errors or malfunctions, or collude with other players;
- use the site for anything unlawful, including money laundering or fraud.
If you do, we may void coins or winnings, refuse redemptions, and suspend or close your account.
5. Responsible play
Wishio is meant to be fun. Only play with money and time you can afford to spend, and never chase losses.
- Your tools. You can ask support to set a purchase limit on your account, a time-out or self-exclusion, which blocks sign-in for the period you choose. A time-out or self-exclusion cannot be reversed early.
- Warning signs. Spending more than you planned, playing to escape problems, or hiding your play from people close to you can be signs that gaming has stopped being fun.
- Help. Free, confidential help is available 24/7 from the National Problem Gambling Helpline: call or text 1-800-GAMBLER, or visit ncpgambling.org.
6. Our content
The Wishio name, logo, genie character, site design and software belong to Wishio or its licensors. Games belong to their studios. You may use them only to play on Wishio.
7. Availability and changes
We work to keep Wishio available and accurate, but the site and games are provided "as is". We may change, suspend or withdraw games or features, and we may be unavailable for maintenance. If an error credits coins or winnings that should not have been credited, we may correct your balance.
8. Liability
To the extent the law allows, Wishio is not liable for indirect or consequential loss, or for loss caused by events outside our reasonable control. Our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.
9. Closing your account
You can ask us to close your account at any time. We may suspend or close an account that breaks these Terms or the Sweepstakes Rules, or when the law requires it. When an account closes in good standing, you can still redeem any redeemable Sweeps Coins under the Sweepstakes Rules. Gold Coins have no value and lapse.
10. Changes to these Terms
We may update these Terms. We post the new version here with a new date and, for important changes, tell you by email or on the site. Continuing to play after a change means you accept it.
11. Contact
Help with your account, purchases or redemptions: support@wishio.win.